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Hotel Operations Manager

2 months ago

Arndell Park, New South Wales, Australia Accor Full time

Job Summary

We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at Mercure Sydney Blacktown. As a key member of our management team, you will be responsible for ensuring the smooth and efficient running of the hotel's operation, providing exceptional customer service, and leading a team of front office staff.

Key Responsibilities

  • Assist and oversee the day-to-day operations of the front office team, working closely with housekeeping, maintenance, and food and beverage teams.
  • Supervise and monitor team members, providing guidance and support to ensure excellent customer service.
  • Take initiative to resolve guest complaints and challenges, ensuring a positive and productive experience for all guests.
  • Ensure the smooth and efficient running of the hotel's operation in the absence of the general manager or front office manager.
  • Process and assist with check-in and check-out of guests, responding to and coordinating emergency situations.
  • Assist with the preparation and service of all-day dining orders and cafe orders.

Requirements

  • Relevant experience in the hotel industry, with a strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • Guest-obsessed focus, with the ability to work in a fast-paced and ever-changing environment.
  • Leadership qualities, with the ability to extend yourself to assist colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills, both written and verbal.
  • A valid Responsible Service of Alcohol certificate.
  • Availability to work a rotating roster, including mornings, evenings, and weekends.