Hotel Operations Manager

7 days ago

Arndell Park, New South Wales, Australia Accor Full time

Hotel Operations Manager

We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Mercure Sydney Blacktown. As a key member of our management team, you will be responsible for ensuring the smooth and efficient running of the hotel's operations, providing exceptional customer service, and leading a team of front office staff.

Key Responsibilities:

  • Assist and oversee the day-to-day operations of the front office team, working closely with housekeeping, maintenance, and food and beverage teams.
  • Supervise and monitor team members, providing guidance and support to ensure excellent customer service.
  • Take initiative to resolve guest complaints and challenges, ensuring a positive and productive experience for all guests.
  • Ensure the hotel's operation runs smoothly in the absence of the General Manager or Front Office Manager, maintaining high levels of customer service.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.

Requirements:

  • Relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
  • Guest-obsessed focus with the ability to flex in a fast-paced and ever-changing environment.
  • Ability to navigate through change and provide quick-thinking solutions should problems arise.
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills – both written and verbal.
  • Hold a valid Responsible Service of Alcohol certificate.
  • Availability to work a rotating roster, including mornings, evenings, and weekends.

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