Hotel Operations Manager

3 days ago

Arndell Park, New South Wales, Australia Accor Full time
Job Title: Assistant Manager

We are seeking a highly motivated and experienced Assistant Manager to join our team at Mercure Sydney Blacktown. As a key member of our management team, you will be responsible for ensuring the smooth and efficient operation of the hotel, providing exceptional customer service, and leading a team of hospitality professionals.

Key Responsibilities:
  • Assist and oversee the day-to-day operations of the Front Office team, working closely with housekeeping, maintenance, and Food & Beverage teams.
  • Supervise and monitor team members, providing guidance and support to ensure excellent customer service.
  • Take initiative to resolve guest complaints and challenges, ensuring a positive experience for all.
  • Act as a liaison between departments, ensuring seamless communication and collaboration.
  • Process and assist with check-in and check-out of guests, responding to emergency situations as needed.
Requirements:
  • Relevant experience in the hotel industry, with a strong understanding of hospitality operations.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service.
  • Hold a valid Responsible Service of Alcohol certificate.
  • Availability to work a rotating roster, including mornings, evenings, and weekends.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and development.
  • A competitive salary and benefits package, including a range of perks and rewards.
  • The chance to work with a passionate and experienced team, dedicated to delivering exceptional customer experiences.

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