Hotel Operations Manager
3 weeks ago
Hotel Operations Manager
We are seeking a highly motivated and organized Hotel Operations Manager to oversee the smooth and efficient running of the Hotel's operation with a high level of customer service provided at all times.
Key Responsibilities:
- Assist and oversee the day-to-day operations of the Front Office team and work closely with housekeeping, maintenance, and Food & Beverage team.
- Supervise and monitor team members with true leadership ability that motivates the entire team.
- Take initiative to ensure all interactions with our guests are positive and productive.
- Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Process and assist with check-in and check-out of guests when needed.
- Respond to and coordinate emergency situations.
- Assist with preparation and service of all-day dining orders and cafe orders.
Requirements:
- Relevant experience in the hotel industry.
- Strong working knowledge of Microsoft Outlook, Microsoft Office, and Opera.
- Guest obsessed focus with the ability to flex in a fast-paced and ever-changing environment.
- Ability to navigate through change and provide quick-thinking solutions should problems arise.
- Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
- Clear and confident communication skills – both written and verbal.
- Hold a valid Responsible Service of Alcohol certificate.
- Availability to work a rotating roster including mornings, evenings, and weekends.
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