Customer Experience Specialist

4 weeks ago


Perth, Western Australia IAG Full time

About the Role

We are seeking Expressions of Interest for multiple Sales & Service consultants for our future intakes in Perth.

As a Sales & Service Consultant, you will be the first point of contact for new and existing customers and focused on converting inquiries into sales and retention outcomes.

You will be working in a high-energy environment, while handling challenging customer conversations and evolving with the businesses changing needs.

About You

  • Previous customer experience, for example, sales, hospitality or retail.
  • A willingness to learn, develop and self-motivate.
  • Solutions focused, with the ability to think critically and analyse specific situations.
  • Basic computer skills – ability to troubleshoot basic tech.

About Us

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD 13 billion of premium per annum, we're also a tech and research facility, a hub for climate change experts and a centre of resilience design.

We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life's moments hit hardest.

What We Offer

  • Grow your financial future with 13% superannuation as standard.
  • Access up to 50% discount on general insurance
  • Carers and parents hub and support.
  • Receive meaningful recognition through an award-winning system
  • Welcome Back cash bonus when returning from parental leave.

Next Steps

Click Apply to be taken to the IAG virtual assistant, Ready, who'll walk you through the application process, a quick assessment and possibly a video question.



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