Retail Customer Experience Specialist

1 day ago


Perth, Western Australia British Heart Foundation Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Customer Experience Specialist to join our team in Perth. As a key member of our retail operation, you will be responsible for delivering exceptional customer service and promoting our charity's mission.

Key Responsibilities
  • Engage with customers, providing personalized service and promoting our charity's mission
  • Organise and merchandise donated stock creatively to maximize sales potential
  • Collaborate with our E-Commerce team to maximize online sales
  • As a Keyholder, you will be the go-to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience
Requirements
  • Previous retail experience is not essential, but passion, energy, and ability to deliver exceptional customer service are essential
  • You will be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
  • Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
  • Attention to detail in everything you do
  • Positive, creative, confident, customer service-focused, and passionate about sustainability
  • You will be comfortable with tech, able to use a Till, PC, Smartphone, and e-mail with ease
What We Offer
  • A competitive salary of £20,000 - £25,000 per annum
  • 38 days annual leave (plus the option to buy and sell leave)
  • Holistic support leave of up to 10 additional days off each year
  • Enhanced family policies (maternity, paternity, and adoption leave)
  • Wagestream - early access to your wages
  • 25% staff discount
  • Health cash plan (Dental, Optical, Therapies, etc)
  • Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
  • Pension with employer contribution of up to 10%
  • Cycle to work scheme
  • Discounts on gym memberships
  • Discounts with a wide range of retailers
About Us

The British Heart Foundation is a leading UK charity that funds research into heart and circulatory diseases. Our vision is a world where people do not die prematurely from heart disease.

We are committed to fairness and consistency and use anonymous CV software during the application process.



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