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Customer Experience Specialist

2 months ago

Perth, Western Australia Bare Cremation Full time

{"title": "Customer Care Specialist", "description": "\u003Ch2\u003eTransforming the Funeral Industry\u003c\/h2\u003e\u003cp\u003eAt Bare Cremation, we're revolutionizing the way people experience end-of-life planning. We're looking for a dedicated Customer Care Specialist to join our team and help us deliver exceptional care and support to our customers.\u003c\/p\u003e\u003ch2\u003eKey Responsibilities\u003c\/h2\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eManage all inbound calls from families in need of guidance and assistance in arranging a funeral.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cp\u003eArrange the logistics of funeral delivery, including working with government agencies, and communicate with families to ensure they're comfortable with the process.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cp\u003eProvide exceptional and overarching support to the families we work with, ensuring they experience end-of-life planning with compassion and grace.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cp\u003eContribute to the development of content and resources we provide to customers, ensuring they're well-informed, supported, and empowered.\u003c\/p\u003e\u003c\/li\u003e\u003c\/ul\u003e\u003ch2\u003eRequirements\u003c\/h2\u003e\u003cul\u003e\u003cli\u003e\u003cp\u003eA driving passion to help people in their greatest time of need.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cp\u003eComplete dedication to delivering a truly great customer experience.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cp\u003eCommitment to ensuring people experience end-of-life planning with compassion and grace.\u003c\/p\u003e\u003c\/li\u003e\u003cli\u003e\u003cp\u003eAutonomous and ambitious.\u003c\/p\u003e\u003c\/li\003e\u003c\/ul\u003e\u003cp\u003eIf you're passionate about delivering exceptional customer care and support, we'd love to hear from you.\u003c\/p\u003e"}