CRM System Optimization Specialist

6 days ago

Sydney, New South Wales, Australia beBeeAnalytical Full time $90,000 - $120,000
Job Description:\
Optimize Customer Relationships with Strategic Insights

As a skilled CRM Business Analyst, you will play a pivotal role in streamlining our customer relationship management system and processes. Your primary responsibility will be to gather and analyze business requirements, identify system improvements, and collaborate with cross-functional teams to implement CRM solutions that drive operational efficiency and enhance customer experiences.

  • Gather and document business requirements related to CRM processes and functionalities.
  • Analyze current CRM system and processes to identify areas for improvement and optimization.
  • Perform data analysis to identify trends, patterns, and insights that inform CRM strategies and decision-making.
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Required Skills & Qualifications:
  • Bachelor's degree in Computer Science or a related field.
  • Proven experience as a Business Analyst, with a focus on CRM systems and processes.
  • Strong analytical and problem-solving skills, with the ability to gather and interpret complex data sets.
  • Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics) and related tools.
  • Excellent documentation and communication skills, with the ability to effectively present complex concepts to both technical and non-technical stakeholders.
  • Knowledge of CRM best practices and industry trends.
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What We Offer:\
A Career-Defining Opportunity:

If you are a highly motivated and detail-oriented professional with a passion for CRM and driving business success, we invite you to apply for this challenging opportunity. Please submit your resume detailing your relevant experience and accomplishments in CRM analysis and implementation.

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