CRM System Specialist

1 week ago

Sydney, New South Wales, Australia beBeeImplementation Full time $90,000 - $110,000

We are seeking a CRM Implementation Specialist to support the technical aspects of our enterprise-wide CRM system implementations.

Key Responsibilities
  • Configure and tailor the CRM system settings and workflows to meet organizational requirements and deliverables.
  • Customize the user interface and experience within the CRM system to enhance productivity and usability.
  • Test and validate system configurations to ensure they function as intended, aligning with organizational standards and best practices.
  • Provide expert guidance and technical expertise throughout the CRM implementation process, fostering collaboration and knowledge sharing among stakeholders.
  • Oversee the design development and thorough testing of CRM system components, ensuring seamless integration and optimal performance.
  • Ensure that the CRM solution aligns with the organization's overall technical architecture and standards, promoting scalability and adaptability.
  • Deliver exceptional technical support to users and administrators of the CRM system, resolving issues promptly and effectively.
  • Diagnose and resolve complex technical problems, leveraging problem-solving skills and analytical thinking.
  • Document and maintain accurate technical documentation, facilitating knowledge retention and future enhancements.
  • Develop and execute data migration plans to transfer data from existing systems to the CRM system, ensuring data quality and integrity throughout the process.
  • Troubleshoot and resolve any data migration issues, applying troubleshooting skills and attention to detail.
  • Coordinate closely with project managers and product owners to ensure that the CRM implementation aligns with project timelines and objectives, driving successful outcomes.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or a related field, providing a solid foundation in technical principles and methodologies.
  • A strong analytical thinker with an interest in solving both technical and business challenges, embracing complexity and finding innovative solutions.
  • A clear communicator who enjoys working collaboratively with cross-functional teams, building relationships and fostering open communication.
  • A desire to learn and grow in a fast-paced, collaborative environment, embracing opportunities for professional development and advancement.

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