Luxury Customer Service Specialist
4 weeks ago
We are seeking a skilled and experienced individual to join our stunning Gold Coast boutique as an Operations Coordinator on a Full-time basis.
This role offers the opportunity to work with a diverse client base, collaborate with colleagues, and provide exceptional customer service in a dynamic and fast-paced environment.
The successful candidate will have a minimum of two years sales experience within a customer-focused environment, be it Sales, Retail, Hospitality or Aviation. A solid attention to detail and problem-solving capabilities, proven multi-tasking experience with an ability to meet deadlines, professionalism and a commitment to excellence are essential.
Our team is focused on wellbeing, innovation and growth, and we offer a generous salary package, employee discounts and milestone gifts, as well as opportunities for professional growth and development and individual up-skilling.
The salary for this role is estimated to be around $65,000 - $80,000 per annum, based on industry standards and the level of experience required.
In this role, you will effectively perform all aspects of customer service within the boutique that relate to customer repairs, servicing orders, call enquiries including stock availability, post-sale offerings and customer correspondence.
You will ensure that all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved process guidelines and procedures.
Additionally, you will apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence.
Flexibility to work traditional retail trading hours, including weekdays and weekends, late nights and holidays is also required.
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