Luxury Retail Experience Consultant
3 weeks ago
We are a leading luxury fashion brand offering exceptional products and experiences to our customers.
Salary: $80,000 - $110,000 per annumAbout the RoleWe are seeking a highly skilled and motivated In Store Product Care Specialist to join our team in Australia. The successful candidate will be responsible for delivering excellent customer service, managing ticketing processes, and ensuring consistency in after-sale care.
Key Responsibilities:- Deliver exceptional retail experience and promote a consumer-centric culture
- Manage daily ticketing process to ensure timely actioning of tickets
- Examine customer issues and take appropriate action according to Gucci policies and procedures
- Build long-lasting relationships with clients
- Ensure proper floor coverage to handle client queries regarding product quality
- Work collaboratively with other departments to achieve business objectives
- Direct contact with Product Care Front Office team to manage client complaints
- Assist in delivering training to other store employees on effectively managing client claims
- Uphold respect of Gucci standards and procedures
- Previous experience in customer service or luxury retail
- Client-centric mentality and strong communication skills
- Computer proficiency (Microsoft Suite) and internet savvy
- Ability to drive sales growth and meet customer expectations
We believe in fostering a diverse and inclusive work environment where everyone has the opportunity to grow and develop their skills. We are committed to building a talented and unique workforce that reflects the diversity of our customers.
We offer a competitive salary package, opportunities for professional growth, and a stimulating work environment. If you are passionate about luxury retail and customer service, we encourage you to apply for this exciting opportunity.
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