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Customer Service Representative
2 months ago
Bosch is seeking a highly motivated and enthusiastic Undergraduate Customer Services Student to join our Mobility Aftermarket division on a Full-Time basis. As an integral part of our team, you will gain valuable experience and knowledge in customer service excellence, process improvement, and data analysis.
Key Responsibilities- Assist in driving customer service excellence through the implementation and refinement of regional standardized processes.
- Support and drive continuous improvement through data analytics, monitoring of KPIs, and development of effective measures to improve customer service levels.
- Build sufficient knowledge of customer service order to cash, supply chain, and procure to pay processes to provide operational support to the MA-AO team.
- Provide support for the MA-AO team, resolving issues by closely working with central functions, management, and shared service colleagues.
- Conduct value stream workshops with indirect areas to identify areas for improvement and document target processes.
- Provide administrative support to the team.
- Currently enrolled in and completed units towards an Undergraduate degree in Business Administration, Supply Chain Management, or a related field.
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word) with strong attention to detail.
- Results-oriented approach and a drive to achieve outcomes.
- Time management and experience working in a team environment highly desirable.
- Ability to identify opportunities and articulate reasons for process improvement.
- Familiarity with SAP (SD module), Power BI, or similar tools is desirable.
- Previous experience in customer service or process improvement roles is beneficial.
Bosch is a leading global supplier of technology and services, with a proud history of over 136 years. We are committed to building a sustainable, inclusive, and diverse workforce in all its forms. We value diversity in our organization and in our recruitment activities and believe that every voice adds value.
What We Offer- A diverse and broad student placement.
- Excellent training and development opportunities to complement your tertiary studies.
- Attractive remuneration and conditions.
- A staff discount on company products.
- On-site car parking.
- An internal network of students, to support your placement and learning.
- Access to an Employee Volunteering Program.
