Healthcare Operations Manager

1 day ago


Brisbane, Queensland, Australia Healthscope Full time

About the Role

We are seeking an experienced and skilled professional to join our team as an Administration Team Leader. This is a key leadership position that requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities

  • Oversee the administration function in areas such as front reception, pre-admissions, theatre and day surgery admissions, discharge of patients, and ward clerks.
  • Manage financial consent management, including private health funding eligibility, patient accounts, billings, debtors collection, and accounts payable.
  • Develop and implement effective rostering and staffing strategies to ensure optimal team performance.
  • Provide guidance and support to staff to enhance their skills and knowledge.
  • Contribute to the development and implementation of process reviews and change management initiatives.
  • Collaborate with the Patient Administration Manager to achieve team and hospital KPIs.
  • Handle enquiries and resolve complaints in a professional and timely manner.
  • Maintain accurate documentation of patient records via Webpas.
  • Utilize MS Office applications to manage correspondence and conduct reports.

Selection Criteria

  • Previous experience working within healthcare.
  • Demonstrated people leadership and supervisory skills.
  • Established planning and organizational skills.
  • Well-developed problem-solving and conflict resolution skills.
  • Self-directed and motivated with the ability to effectively plan and prioritize.
  • Experience in managing or undertaking switchboard functions.
  • Well-developed professional communication skills (written and spoken).

About Us

Healthscope is a leading healthcare provider in Australia, committed to delivering high-quality patient care and exceptional service. We are proud to offer a dynamic and supportive work environment that fosters growth and development.



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