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Healthcare Operations Manager
2 months ago
Vitura Health Limited is a pioneering force in Australia's therapeutic medicine sector, leveraging digital healthcare solutions to bridge the gap between patients and providers.
With a strategic portfolio of brands, including Doctors on Demand, Canview, CDA Clinics, Cannadoc, Burleigh Heads Cannabis, Adaya, and Cortexa, Vitura is revolutionizing healthcare through its innovative ecosystem, integrating cutting-edge technology, patient-centric care, and collaborative partnerships.
Our network delivers seamless healthcare management, patient treatment pathways, distribution solutions, prescribing software, education, and streamlined pharmacy ordering.
Vitura stands proudly as an ASX-listed company, reflecting our commitment to transparency and accountability in our operations.
The position of General Manager has been created to ensure the management of the Doctors on Demand service offering achieves the following outcomes:
Key Responsibilities- Embed a culture of clinical excellence, risk management, continuous quality improvement, and incident reporting within all areas of the service.
- Effective leadership of all teams under the remit of the position.
- Responsibility for the quality and compliance in all aspects of clinical operations.
- Developing and maintaining strong working relationships with key stakeholders.
- Enable continuity of knowledge for Do D by ensuring comprehensive documentation of all operational and clinical processes.
- Ensure a sufficient supply of appropriately qualified and trained medical practitioners to meet the patient demand and revenue goals of the business.
- Maintain service experience at or exceeding agreed parameters for all stakeholders in the organisation, including patients, doctors, and pharmacies.
- Ensure quality delivery of programs for Do D and its patients and commercial clients.
- Ensure the service offering operates within the relevant risk and governance frameworks at all times.
- Qualification at a degree level in health administration, management, business administration, or a related discipline.
- A minimum of five (5) years' experience in a relevant health field.
- Extensive senior leadership and management experience in complex health workplace environments.
- Demonstrated high-level interpersonal, facilitation, and communications skills with the ability to effectively communicate with a wide range of internal and external stakeholders.
- Strong capability in oversight of Clinical, financial, and Operational Governance.
- Excellent written and oral skills, including demonstrated ability to write and present clearly and concisely for specific targeted groups and prepare high-level briefings, reports, papers, and correspondence.
- Extensive experience in risk identification, assessment, and management.
- Knowledge and experience in applying a range of evidence-informed tools and approaches to building and sustaining high-performing teams.
- Demonstrated competence in the development of quality high-quality and accurate materials, such as policies, procedures, frameworks, and training materials.
- Excellent project planning, work planning, personal organisation, and time management skills with the ability to meet tight deadlines and manage multiple projects.
- Highly regarded experience working within a General Practice Setting.
- Post-Graduate Qualifications in Health Services Management.
- Australian working rights for at least 3 years.
- Clean criminal record – National Police Check requirement.
