Healthcare Operations Manager

1 week ago


Brisbane, Queensland, Australia ROYAL FLYING DOCTOR SERVICE Full time
About the Role

We are seeking a highly skilled and experienced Practice Manager to join our Primary Health Care team at the Royal Flying Doctor Service (Queensland Section). As a key leader, you will play a vital role in driving efficient and effective primary healthcare services, leading state-wide practice coordination.

Key Responsibilities
  • Maximise revenue and efficiency through supporting face-to-face, virtual health, and telehealth billing
  • Implement systems to support the uptake and effective use of My Health Record and digital technologies
  • Facilitate EMR orientation and ongoing staff support
  • Manage systems for access to consultant letters, discharge summaries, and allied health staff information
  • Collaborate with all staff to ensure efficient services and improved data quality in the EMR for RACGP accreditation
Leadership and Support
  • Lead, support, and mentor Practice Coordinators state-wide
  • Provide mentorship and training for other administrative staff in practice coordination
  • Backfill practice coordinators on leave
Requirements
  • Prior experience and proficiency in using medical software and IT systems
  • Ability to share skills and knowledge with a multidisciplinary team
  • Exceptional written and verbal communication skills with the ability to communicate clearly with patients, clinicians, funders, and external bodies
  • Excellent planning, problem-solving, and organisational abilities
  • Understanding of Medical Terminology
  • Experience working in a cross-cultural environment, and/or Aboriginal and Torres Strait Islander health
  • Previous experience in AGPAL accreditation (desirable)
About Us

The Royal Flying Doctor Service is one of the world's largest and most comprehensive aeromedical organisations. We provide excellence in and access to primary health care and aeromedical services across Queensland. Our emergency retrieval service operates 24 hours a day, seven days a week. While we are known for our aeromedical services, primary health care now makes up two-thirds of our daily operations.

We are committed to eliminating all forms of discrimination in the provision of healthcare. We embrace diversity and welcome all people irrespective of faith, ethnicity, sexual orientation, or gender identity.



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