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Business Process Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeExpert Full time $90,000 - $140,000
Job Opportunity

As a seasoned technical advisor, you will play a pivotal role in driving business growth and customer satisfaction. Docusign's Intelligent Agreement Management (IAM) platform empowers organizations to harness the full potential of their agreement data.

Key Responsibilities
  • You will collaborate closely with Sales teams to deliver strategic technical insights and inform account planning.
  • Maintain strong partnerships with key stakeholders across the organization to maximize impact.
  • Conduct deep technology discovery with executive-level stakeholder groups to identify customer challenges and opportunities.
  • Map customer challenges and opportunities through value messaging assets to drive Customer impact and proposed IAM solution design.
  • Establish confidence in recommendations via product expertise, custom product demonstrations, technical discussions, whiteboarding, workshops, RFP/RFI responses, product roadmap sessions, and business process diagrams.
  • Articulate recommendations with confidence and influential communicative techniques and tools, such as messaging frameworks, visually compelling slides, customer stories, storytelling, etc.
  • Deliver trusted, long-term, high ROI solutions that meet customer needs.
  • Partner with sales to deliver on revenue plan and retention goals.
  • Exhibit proficiency in the core Docusign IAM platform, including all current and future components of the agreement process.
  • Champion Docusign as the most trusted, secure, and effective partner for each customer's Agreement processes.
  • Disseminate insights, learnings, resources, and assets within the team and across the organization to drive scale of impact and collaboration.
  • Travel 20% or more as needed.
Requirements
  • 5+ years of prior experience within a pre-sales role selling SaaS solutions and concepts.
  • BS/BA degree or equivalent in relevant work experience.
  • Proficient in delivering software demonstrations, presentations, and workshops in person and virtually.
  • Experience with technical business documentation like solution designs, workflow diagrams, proposals, SOWs, RFPs, and RFIs, etc.
  • Proven experience working with employees at all levels of an organization, especially C-suite.
  • Demonstrated experience and success selling to customers across regulated industries, i.e., Public Sector, Financial Services, Healthcare, etc.
  • Familiarity with enterprise-class software systems like ERP, CRM, and ECM systems, including SAP, ServiceNow, Microsoft, Salesforce, etc.
  • Familiarity with system integration methods such as web services, REST APIs, SOAP APIs, Integration Patterns, and software development methodologies.
  • Experience articulating the value of AI in context of technology solutions, with a focus on defining ROI.
  • Familiarity with concepts related to Agreement creation, commitment, and management.
  • Strong verbal and written communication skills.
What We Offer

As a valued member of our team, you can expect a dynamic and supportive work environment that fosters growth and collaboration.