Customer Service Representative

3 days ago


Cable Beach, Australia Oaks Hotels Full time

At Oaks Hotels, we are seeking a highly skilled Customer Service Representative to join our team as a Hospitality Specialist. This role is perfect for an individual who is passionate about delivering exceptional customer experiences and has a flair for hospitality.

The moment a guest steps into one of our hotels, you will make them feel at home with your warm and welcoming presence. As a Customer Service Representative, you will be responsible for guiding guests through their stay, ensuring smooth check-ins and check-outs, and providing valuable insights on local attractions and eateries. Your superb customer service skills and positive energy will make you unforgettable.

Responsibilities:

  • Welcome and check-in guests with a smile
  • Communicate professionally and effectively
  • Make bookings with ease
  • Assist guests during their stay with a personal touch

In order to succeed in this role, you will need to possess the following qualifications:

  • Previous experience in a hotel or customer service environment
  • Excellent written and verbal communication skills
  • Exceptional customer service skills and an unwavering positive attitude
  • The ability to successfully provide a high level of customer satisfaction
  • Professional presentation essential
  • Availability to work a variety of shifts on a full-time basis, including weekends and public holidays

We offer a competitive salary package, estimated to be around $55,000 per annum, depending on location and experience. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we would love to hear from you



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