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Customer Service Representative
2 months ago
Job Summary
Drive Growth. Be the Difference.
At DKSH Healthcare, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in the healthcare industry, we are dedicated to driving growth across our Business Units: Healthcare Solutions, Medical Devices, and Pharmaceutical Services.
DKSH Healthcare is a renowned name in the industry, known for providing professional services to emerging healthcare companies. Our commitment to meeting the dynamic needs of modern healthcare clients is what fuels our continued growth and success.
The Customer Service Representative plays a critical role to ensure strong, close customer relationships and a positive customer experience. There is a high focus on customer service and the role requires a friendly, outgoing disposition. Ensure efficient and accurate orders, proactive management of orders, and that orders are delivered in full on time. The Customer Service Representative escalates as appropriate any issues that need to be managed to their Team Leader, Finance Department, Brand Manager, Key Account Manager or National Sales Manager.
Key Responsibilities
- Focal contact of customers regarding orders and status updates of shipments.
- Manage customer service and order processing from order capture through to order fulfillment and service level reporting.
- Respond to customer inquiries, orders, and complaints to provide problem resolution in accordance with the organization's service standards.
- Liaise with warehouses, and transport providers as appropriate to ensure orders are managed through to delivery. Escalate issues to relative internal stakeholders and customers.
- Provide support to internal inventory control and reconciliation of inventory.
- Provide support in processing and/or investigating credit claims and stock returns.
- Ensure outstanding sales orders reports are monitored each morning and appropriate action taken, including communicating any changes to customers and proactively advising account managers of any problems with specific customers.
Requirements
- In-depth experience in customer service preferably in a healthcare industry.
- Experience with healthcare software and systems desirable.
- Experience with CRM program beneficial.
- Collaborative, team player, committed, pragmatic, skilled communication, resourceful and customer-oriented.
- Qualifications in a customer service or related field.
- Minimum 2 years' experience in a healthcare customer service role.
If you are a dedicated and experienced Customer Service professional looking for a challenging role in a dynamic healthcare organization, we invite you to apply. Please submit your CV and Cover Letter outlining your experience for the role.
