Customer Service Representative

1 week ago


Saint Leonards, Victoria, Australia Tomra Full time

About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Tomra. As a key member of our Service Centre, you will be responsible for providing exceptional customer service and technical support to our business partners and customers.

Key Responsibilities

  • Provide hotline technical support to partners and colleagues in the field
  • Assist with customer queries and complaints
  • Monitor systems and run diagnostics via a web-based portal
  • Interact with technicians, colleagues and partners visiting sites
  • Analyse anomalies and take corrective actions
  • Perform configurations and changes to the machines remotely online
  • Coordinate onsite maintenance and repairs

Requirements

  • A passion for customer service
  • Good time management skills
  • Strong communications skills
  • High attention to detail
  • Adaptability
  • A team mentality
  • Competent with technology

About Tomra

Tomra is a leading provider of reverse vending technology and recycling solutions. Our mission is to make a positive impact on the environment by reducing waste and promoting sustainable practices.



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