Customer Service Representative
1 week ago
About the Role
We are seeking a highly skilled and motivated Customer Service Representative to join our team at Tomra. As a key member of our Service Centre, you will be responsible for providing exceptional customer service and technical support to our business partners and customers.
Key Responsibilities
- Provide hotline technical support to partners and colleagues in the field
- Assist with customer queries and complaints
- Monitor systems and run diagnostics via a web-based portal
- Interact with technicians, colleagues and partners visiting sites
- Analyse anomalies and take corrective actions
- Perform configurations and changes to the machines remotely online
- Coordinate onsite maintenance and repairs
Requirements
- A passion for customer service
- Good time management skills
- Strong communications skills
- High attention to detail
- Adaptability
- A team mentality
- Competent with technology
About Tomra
Tomra is a leading provider of reverse vending technology and recycling solutions. Our mission is to make a positive impact on the environment by reducing waste and promoting sustainable practices.
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