Customer Experience Coordinator

6 days ago


Bayswater, Australia JELD-WEN AS Full time

About our Organisation

Trend Windows and Doors is a renowned Australian window manufacturer with a reputation for quality, innovation, and design spanning over 50 years.

The company is part of a larger group consisting of iconic brands such as Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, Trend Windows & Doors, A&L Windows, and Breezway louvres.

About the Opportunity

We are seeking an experienced Customer Experience Coordinator to join our busy Service Support team at the Trend Bayswater site.

In this role, you will be responsible for planning and coordinating installation schedules of our products, serving as the primary contact for homeowners with enquiries regarding service dates.

Your primary goal will be to ensure customer needs are met while maintaining operational efficiency.

This fast-paced role requires confidence in customer interactions, with the ability to manage difficult conversations, troubleshoot solutions, and improve the customer experience.

Typical responsibilities include:

  • Reviewing and revising daily service schedules and lead times
  • Contacting customers to confirm scheduled installations
  • Preparing service paperwork
  • Providing after-sales support for managing service issues and warranty claims
  • Supporting the After Sales Support Coordinator

About You

To succeed in this role, you will need previous customer service experience, competent administration skills, and highly developed interpersonal skills.

You must be able to adapt your communication style to meet the needs of our customers and demonstrate pragmatic approach to providing quality customer service.

Furthermore, you should be highly organised, able to multitask, and prioritise multiple tasks, as well as dependable, punctual, and committed to working Monday to Friday, 7am to 3:30pm.

About the Benefits

  • Addition of a paid day's leave on your birthday
  • Ability to schedule leave every year at Christmas
  • Generous discounts on our extensive range of products
  • Ongoing training and career development
  • Access to Employee Assistance Programs

We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience, and a comprehensive benefits package that includes additional paid leave, generous discounts on our products, ongoing training, and access to Employee Assistance Programs.



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