Customer Experience Expert

5 months ago


Bayswater, Australia O'Brien Glass Industries Limited Full time

Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers.

Our Bayswater Service Centre are looking for an experienced Customer Service Expert with Administration experience to start ASAP and be able to hit the ground running
- ** Days**:Tuesday to Saturday 9.00am to 1.00pm

(Must be flexible on days/hours as they could change depending on the work)
- ** Hours**:20 hours per week
- $32.10ph

**About the Role**:

- Face to Face customer service
- Greeting customers and visitors at reception with a positive, helpful attitude.
- Ensuring our customers have the best experience within the Branch
- Provide support to the manager and the running of daily operations
- Effectively keeping customers updated on delivery lead times
- Undertake repair inspections on vehicles
- Explore customer needs and educate on our full scope of services
- Scheduling repair bookings
- Source suitable resolutions to customer concerns and follow up customer queries

**About You**:

- Professional communication and presentation skills
- Excellent and clear verbal and written communication skills
- ** MUST** have a current drivers licence
- Ability to resolve issues and create solutions for customers
- Support the Branch manager with administrative tasks
- Ability to work in fast paced workplace
- Excellent time management and prioritisation skills
- Intermediate to Advanced Microsoft Office skills

**Benefits**:

- Supportive and collaborative team environment
- Growth and development opportunities
- Competitive salary
- Reward and Recognition programs

As part of Belron®, the world's leading glass specialists operating in 35 countries, O'Brien® put our customer at the heart of everything that we do. We serve more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. We are a highly successful business, and we need talented people like you to keep us strong. We strive to create a work experience where you can be yourself, achieve great things and feel inspired. A workplace where you can be your best you.

O’Brien® is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don’t quite meet all of the criteria, but feel like you could make a difference at O’Brien, get in touch.



  • Bayswater, Australia jv Recruitment Full time

    THE COMPANY: A leader in the industry, our client is commited to providing their customers with high quality homes that exceed their expectations. The company has been operating for over 20 years and builds homes for people who want to live in unique and affordable spaces. They offer a wide range of designs to choose from, so customers can find the perfect...


  • Bayswater, Australia Repco Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Sales Assistant to join our Bayswater store. As a Sales Assistant, you will be the face of our company and play a crucial role in providing exceptional customer service and sales support to our customers.Key ResponsibilitiesContribute to the sales and KPIs of the store;Be a team player and work...


  • Bayswater, Australia Siemens Ltd. Full time

    Job Title: Grid Software Technical Sales ExpertSiemens Ltd. is seeking an experienced Grid Software Technical Sales Expert to join our team. As a key member of our Grid Software Business Unit, you will be responsible for preparing and delivering technical workshops, presentations, and demonstrations around our grid simulation product portfolio to our global...


  • Bayswater, Australia Balluff Full time

    Position**:Technical - Customer service and support.** THE COMPANY Be part of a dynamic global organisation driven by a passion for innovation. Our mission: We will improve the competitive position of our customers enabling them to get in touch with their business by sharing our passion for automation, contributing to a better future for all...


  • Bayswater, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Bayswater, Australia Siemens Energy Full time

    About the RoleLocation: AustraliaCompany: Siemens Energy Pty. Ltd.Organization: Grid Technologies Business Unit Digital GridJob Type: Full-timeExperience Level: Experienced ProfessionalAre you passionate about driving the energy transition and creating a more sustainable future? We are seeking a highly motivated and experienced Senior Consultant to join our...


  • Bayswater, Australia Transcend Managed Services Full time

    Full-time permanent - 65K-70K - Quartey bonuses **About the role** A reputable steel fabrication company is currently seeking a Customer Service Officer to join our tight-knit team at the Bayswater branch where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity...


  • Bayswater, Australia coles Full time

    As a key member of the Coles team, you'll play a vital role in delivering exceptional customer service and store operations. Reporting to the Store Manager, you'll be accountable for the day-to-day running of the service department and front of store operations.About the roleWith responsibility for our checkouts and customer service desk, you'll take pride...


  • Bayswater, Australia Flexi Personnel Australia Pty Ltd Full time

    Customer Service Officer Location Bayswater, Victoria Salary AU$33.00 - 35.00 Job Type Contract ...


  • Bayswater North, Victoria, Australia Homestyle Aged Care Full time

    About the RoleWe are seeking a skilled Customer Relationship Officer to join our team at Homestyle Aged Care. As a key member of our community, you will be responsible for building strong relationships with potential new residents and their families, providing exceptional customer service, and maintaining a positive reputation for our organisation.This is a...


  • Bayswater, Australia coles Full time

    About the RoleWe're seeking a talented Retail Leader to join our Coles team. As a key member of our store leadership team, you'll be responsible for driving exceptional customer service and store operations.About YouProven leadership experience in a fast-paced customer-facing environmentAbility to lead, coach, and develop a high-performing team to meet sales...


  • Bayswater, Australia Senior Leadership InfraBuild Full time

    **About the role**: **ARC,** a reputable steel fabrication company, is currently seeking a Customer Service Officer to join our tight-knit team at the Bayswater branch where you will be working closely with sales and operations to deliver an outstanding customer experience. This position would be a suitable opportunity for someone looking to build on their...


  • Bayswater, Australia coles Full time

    About the RoleWe're seeking a highly skilled and experienced Retail Leader to join our Coles team. As a key member of our store leadership team, you'll be responsible for the day-to-day running of the service department and front of store operations.About You and Your SkillsProven leadership experience in a fast-paced customer-facing environmentAbility to...


  • Bayswater, Australia Bright Food Asia Pacific Pty Ltd Full time

    **Introduction**: About the Company The Calendar Cheese Company is Australia’s leading importer and distributor of International and Australian specialty cheese. We are proud to offer the largest range of speciality cheeses and dry goods in the Australian market. Calendar Cheese Company specialises in bringing artisan, delicate, shelf-life sensitive...


  • Bayswater, Australia Flexi Personnel Australia Pty Ltd Full time

    Customer Service RepresentativeKey Responsibilities:Manage customer experience after order placement, ensuring prompt and courteous communication throughout the order fulfillment and delivery process.Coordinate logistical operations around deliveries, including order buy-in and maintenance of accurate records.Generate basic customer quotes for after-sales...


  • Bayswater, Australia coles Full time

    ### About the RoleReporting to the Store Manager, you'll have full accountability for the day-to-day running of the service department and front of store operations.### Key Responsibilities* Lead, coach, and develop your team to meet sales targets, cost control, and rostering requirements* Maintain excellent service standards, keeping the checkout area clean...


  • Bayswater, Australia Michael Page Full time

    About the RoleWe are seeking a dedicated Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients.Responsibilities:Provide high-quality customer service to our clients via phone, email, and in-personProcess customer orders and resolve any issues in a...


  • Bayswater, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...


  • Bayswater, Australia coles Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Leader to join our team at Coles. As a key member of our leadership team, you will be responsible for the day-to-day running of the service department and front of store operations.About You and Your SkillsProven leadership experience in a fast-paced customer-facing environmentAbility to...


  • Bayswater, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the role**: Reporting to the Store...