Customer Experience Manager
7 months ago
THE COMPANY:
A leader in the industry, our client is commited to providing their customers with high quality homes that exceed their expectations. The company has been operating for over 20 years and builds homes for people who want to live in unique and affordable spaces. They offer a wide range of designs to choose from, so customers can find the perfect home for their family or individual needs.
THE ROLE:
- Providing excellent customer satisfaction
- Driving the productivity within their team
- Implementing new processes to benefit the organisation
- Responding to client queries
- Alignment with goals of the organisation
- Staff retention
SKILLS / EXPERIENCE:
- 2+ years of experience in a customer experience leadership role
- Proven track record of success in developing and implementing customer-centric strategies
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Passion for customer service and delivering an exceptional customer experience
**OFFER**:
- $120-130k + super + car
- Role based between South-East office and sites
- Great opportunity with an established company
TO APPLY:
**If you are a highly motivated and experienced Customer Experience Manager who is looking to make a real difference in the construction industry, we encourage you to apply.**
**Ivana Forsdick**
JV Recruitment
- **0406 107 947**
Contact me any time for a confidential chat about this role, your career, your organisation, or Melbourne's construction industry.
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