Service Support Coordinator

4 weeks ago

Bayswater, Australia Trend Windows & Doors Full time

**About our Organisation**

**Trend Windows and Doors**, is one of Australia's largest window manufactures who have secured a reputation for quality, innovation and design for more than 50 years. Trend Windows and Doors is part of a larger group which includes iconic brands Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, Trend Windows & Doors, A&L Windows, and Breezway louvres.

**About our Opportunity**

As a Service Support Coordinator, you will plan and coordinate installation schedules of our products, this responsibility will have you as the primary contact for home owners with enquiries regarding service dates therefore your primary goal is to ensure customer needs are not only met but exceeded whilst maintaining operational efficiency. In this fast paced role, you will need to be confident with customer interactions, at times managing difficult conversations troubleshooting solutions with respect to installation issues and timings to improve the customer experience and to meet the requirements of the customer.

Typically your day will involve:

- reviewing the service schedule revising current lead-times daily
- contacting customers to confirm scheduled installation
- prepare service paperwork
- provide after sales support managing service issues and warranty claims
- supporting the After Sales Support Coordinator

**About you**

You'll need to have previous customer service experience with competent administration skills, an agile team player, with highly developed interpersonal skills and with the ability to adapt their communication style to the needs of our customers. You'll need to be pragmatic in your approach to providing quality customer service with capability of lateral thinking and be unaffected when resolving problems that arise.

In addition:

- highly organised, able to multi-task and prioritise multiple tasks
- dependable, punctual and able to commit to Monday - Friday 7am to 3:30pm

**About the Benefits**
- additional paid day’s leave on your birthday
- ability to schedule leave every year at Christmas
- generous discounts on our extensive range of products
- ongoing training and career development
- Employee Assistance Program access

We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.

Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.

LI-DNI

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