First-Level Technical Support Specialist

1 day ago

Canberra, ACT, Australia beBeeService Full time $65,000 - $85,000
Job Overview

This is a fantastic opportunity for someone with a passion for IT and a desire to grow in a structured, supportive team environment. As part of the ICT team, you'll provide first-level technical support, assist with account setups, and help users with hardware and software issues.


Key Responsibilities
  • Respond to ICT support requests via phone, email, and ticketing systems
  • Troubleshoot basic issues such as password resets, account access, and device configuration
  • Log and track incidents using the ICT service management system
  • Follow standard procedures and checklists to resolve issues or escalate where necessary
  • Communicate clearly with users, explaining technical concepts in simple terms

Requirements
  • Minimum 2 years of experience in a Service Desk or IT support environment
  • Experience with logging incidents, and escalating issues appropriately
  • Strong customer service mindset with excellent communication skills
  • Australian Citizenship with the ability to obtain Baseline Security Clearance

What We Offer
  • Flexible hybrid work model promoting work-life balance
  • Join a collaborative team with opportunities for growth and career development
  • Upskilling opportunities and training discounts
  • EAP Support Program
  • Dedicated Account Management Support Team

Privacy / EEO

We are an Equal Opportunity employer, committed to all forms of workforce inclusion. All applications are submitted online. By applying you agree to the Privacy and Consent statements.


Job Details
  • Seniority level: Entry level
  • Employment type: Temporary
  • Job function: Information Technology
  • Industries: Technology, Information and Internet

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