On-Site Technical Support Specialist

2 days ago

Canberra, ACT, Australia beBeeTechnical Full time $65,000 - $80,000
Job Title: On-Site Technical Support Specialist

We are seeking a highly motivated and entry-level technical professional to join our team as an On-Site Technical Support Specialist.

This role will provide hands-on support to end-users and infrastructure in a highly secure environment.

  • Provide technical assistance for desktop, infrastructure, and services across multiple technology streams.
  • Respond to and resolve incidents and service requests within agreed service level agreements (SLAs).
  • Maintain and housekeeping of customers' physical infrastructure, including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.

Key Requirements:

  • Minimum 7 months to 1+ year experience supporting End User Devices at level 1+.
  • Level 1 and level 2 technical knowledge of hardware and peripherals, operating systems, Microsoft Office, antivirus software, and systems support in a small to medium business.
  • A current or re-instatable AGSVA Security Baseline / NV1 Clearance is essential.
  • A basic understanding and knowledge of Active Directory, Microsoft Exchange, SCCM, End-Point Imaging.

What We Offer:

We offer tailored career paths across our global organization to support your professional and personal growth. Our values include diversity, equity, and inclusion.

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