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First-Level IT Support Specialist
2 weeks ago
Job Opportunity:
\This role is part of a new team providing first-level IT support to Federal Government clients.
\As a Senior Technical Service Desk, you will work in a collaborative environment and have opportunities for career progression in Information Technology.
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- Provide 1st Level IT Support to clients.\
- Lead, mentor and train service desk staff.\
- Respond to and resolve customer requests related to software, hardware and network operations difficulties.\
- Accurately document calls and incidents.\
- Manage time and workload to meet predetermined service levels.\
- Maintain data accuracy in our contact management system.\
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- Active NV1 Security Clearance required.\
- Able to obtain NV2 Security Clearance.\
- Australian Citizen status required.\
- Customer service experience preferred.\
- 1 year of IT Service desk experience.\
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Unisys is an equal opportunity employer considering all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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