Customer Experience Director
1 week ago
We are seeking an experienced and skilled Customer Experience Director to lead our customer service team and support the day-to-day running of our AutoGlass Service Centre.
Key Responsibilities
- Lead customer service and support the day-to-day running of the Service Centre
- Provide first-class service to all customers using your amazing people and communication skills
- Keep customers appraised of delivery lead-time
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising Service Centre computer system
Requirements
- A true passion for delivering customer service excellence
- Motor vehicle industry experience is highly regarded
- Experience in managing/leading teams in a busy environment
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Outstanding verbal and written communication skills
- Excellent self-organisation and time management skills
- Related Industry experience (automotive industry experience highly desirable but not required)
- Demonstrated strong leadership and coaching experience
- Highly developed stakeholder engagement, influencing, and presenting skills
- Strong IT skills in particular MS Office
Benefits
- Ongoing incentive programs and recognition
- Ongoing learning and development opportunities
- Supportive team members and management
- Uniform provided
O'Brien Glass Industries Limited is a global leader in the glass industry, and we are committed to delivering exceptional customer service to our customers. If you have a passion for delivering outstanding customer service and are looking for a challenging role, then we want to hear from you.
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