Customer Experience Director

4 weeks ago


New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

Are you looking for a challenging role in the automotive industry where you can utilise your leadership skills?

O'Brien Glass Industries Limited has an exciting opportunity for a highly motivated and enthusiastic Customer Experience Leader to join their Lambton AutoGlass Service Centre.

The ideal candidate will have a strong background in customer service, excellent communication skills and the ability to lead a team in a fast-paced environment.

Key Responsibilities:

  • Lead customer service and support the day-to-day running of the Service Centre
  • Provide first-class service to all customers using your amazing people and communication skills
  • Keep customers appraised of delivery lead-time
  • Undertake repair inspections, converting repairs to sales where appropriate
  • Raise Job Authorities and invoices by utilising Service Centre computer system

Requirements:

  • A true passion for delivering customer service excellence
  • Motor vehicle industry experience is highly regarded
  • Experience in managing/leading teams in a busy environment
  • Confident, engaging approach and a natural ability to communicate
  • Resilience and the ability to work in a complex and changing environment
  • Outstanding verbal and written communication skills
  • Excellent self-organisation and time management skills
  • Related Industry experience (automotive industry experience highly desirable but not required)
  • Demonstrated strong leadership and coaching experience
  • Highly developed stakeholder engagement, influencing, and presenting skills
  • Strong IT skills in particular MS Office

O'Brien Glass Industries Limited is an equal opportunity employer and is committed to creating an inclusive environment for all employees. If you have a passion for delivering exceptional customer service and leading a team, we want to hear from you.



  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Job Title: Customer Experience Director We are seeking an experienced and skilled Customer Experience Director to lead our customer service team and support the day-to-day running of our AutoGlass Service Centre. Key Responsibilities Lead customer service and support the day-to-day running of the Service Centre Provide first-class service to all customers...


  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    We are seeking a highly motivated and enthusiastic Customer Experience Manager to lead customer service and focus on delivering a first-class service to our new and existing customers.The ideal candidate will have a true passion for delivering customer service excellence, motor vehicle industry experience, and experience in managing/leading teams in a busy...


  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Key Role Summary: We are seeking a highly motivated and experienced Customer Service Leader to join our Lambton AutoGlass Service Centre as a key member of our team.About the Role:The successful candidate will be responsible for leading customer service and support the day-to-day running of the Service Centre. They will provide first-class service to all...


  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Customer Service Excellence at O'Brien Glass Industries LimitedWe are seeking a highly-motivated and enthusiastic Senior Customer Experience Manager to lead our customer service team in our Lambton NSW branch. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.The Role:Lead...


  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    About O'Brien Glass Industries LimitedWe are a leading organisation in the auto glass industry, committed to delivering exceptional customer service and driving business growth.


  • New Lambton, New South Wales, Australia Goodstart Early Learning Full time

    About the RoleWe are seeking an experienced and dedicated Assistant Director to join our team at Goodstart New Lambton. As a key member of our leadership team, you will play a vital role in supporting the Centre Director and driving continuous improvement across all areas of centre operations.Key ResponsibilitiesSupport the Centre Director in the leadership...


  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    We are seeking a highly motivated and enthusiastic Customer Service Manager to lead our Service Centre in delivering exceptional customer service and support the day-to-day running of the centre.The ideal candidate will have a true passion for delivering customer service excellence, motor vehicle industry experience, and experience in managing/leading teams...


  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Customer Service Manager OpportunityO'Brien Glass Industries Limited is seeking a highly motivated and enthusiastic Customer Service Manager to lead customer service and focus on delivering a first-class service to our new and existing customers.Key Responsibilities:Lead customer service and support the day-to-day running of the Service CentreProvide...


  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Customer Service ExcellenceO'Brien Glass Industries Limited is seeking a highly-motivated and enthusiastic Customer Service Leader to lead customer service and focus on delivering a first-class service to our new and existing customers.Key Responsibilities:Lead customer service and support the day-to-day running of the Service CentreProvide first-class...


  • New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

    Customer Service ExcellenceO'Brien Glass Industries Limited is seeking a highly-motivated and enthusiastic Customer Service Leader to lead customer service and focus on delivering a first-class service to our new and existing customers.Key Responsibilities:Lead customer service and support the day-to-day running of the Service CentreProvide first-class...


  • New Lambton, New South Wales, Australia Goodstart Early Learning Full time

    Assistant Director Position at Goodstart Early LearningWe are seeking an experienced and qualified Assistant Director to join our team at Goodstart New Lambton. This is a temporary, fixed-term position until August 2025.About the RoleIn this role, you will support the Centre Director in leading the team to provide high-quality early learning and care. You...


  • New Lambton, New South Wales, Australia Goodstart Early Learning Full time

    About the Role:We are seeking an experienced Early Childhood Education Leader to join our team at Goodstart Early Learning. As an Assistant Director, you will play a key role in supporting the Center Director in the leadership of the team to provide high-quality early learning and care.Key Responsibilities:Support the Center Director in the leadership of the...


  • New Lambton, New South Wales, Australia Goodstart Early Learning Full time

    About the RoleThis exciting opportunity is for a skilled Assistant Director to join our team at Goodstart New Lambton. As a key member of our leadership team, you will play a vital role in providing high-quality early learning and care to our children and families.Key ResponsibilitiesSupport the Centre Director in leadership and management of the teamMentor...


  • New Lambton, New South Wales, Australia Goodstart Early Learning Full time

    About Goodstart Early Learning:Goodstart New Lambton is a 43-place early learning centre located in the peaceful suburb of New Lambton, just a short drive from John Hunter Hospital.We're a close-knit team of passionate Early Childhood Professionals dedicated to creating a warm, welcoming, and diverse environment where both staff and children thrive.The...


  • New Lambton, New South Wales, Australia Goodstart Early Learning Full time

    About the RoleWe are seeking an experienced Early Childhood Education Manager to join our team at Goodstart New Lambton. This is a temporary, fixed-term position until August 2025.Key ResponsibilitiesSupport the Centre Director in leading the team to provide high-quality early learning and careMentor and build capabilities within the centre teamBe...


  • New Lambton, New South Wales, Australia Busy Bees Australia Employer Pty Ltd Full time

    About Busy Bees Australia Employer Pty LtdBusy Bees is a leading global childcare provider, founded by three families with a vision for better, more enriching childcare. For over three decades, we've remained committed to our core values.Salary and BenefitsWe offer an estimated annual salary of $80,000 to $110,000 AUD, depending on experience and...


  • New Lambton, New South Wales, Australia Goodstart Early Learning Full time

    Job Title: Centre CookAbout the Role:We are seeking a skilled Centre Cook to join our team at Goodstart Early Learning. The successful candidate will be responsible for creating delicious, healthy meals that fuel young minds and bodies.Key Responsibilities:Prepare meals that cater to children's dietary requirements and allergiesPlan menus and order food...


  • New Lambton, New South Wales, Australia Goodstart Early Learning Full time

    About Goodstart New LambtonGoodstart New Lambton is a vibrant childcare centre located in the heart of Newcastle, catering to 43 children with a dedicated team of 10 staff members.We are seeking an experienced Food Preparation Specialist to join our team. The successful candidate will be responsible for preparing healthy meals that fuel young minds and...


  • New Lambton, New South Wales, Australia Busy Bees Australia Employer Pty Ltd Full time

    Busy Bees at New LambtonWe are seeking a dynamic and passionate leader in the Early Childhood Industry who strives to excel and leads by example, setting high industry standards for their team. The ideal candidate will have a comprehensive knowledge of the Early Years Learning Framework (EYLF) and the National Quality Standard (NQS) to ensure quality...

  • Childcare Cook

    3 days ago


    New Lambton, New South Wales, Australia Goodstart Early Learning Full time

    Discover a Rewarding Career as a Childcare Cook with Goodstart Early LearningWe are seeking an experienced Childcare Cook to join our team at Goodstart New Lambton. In this role, you will have the opportunity to create delicious and healthy meals that fuel young minds and bodies.About the Role:This is a permanent, part-time position (25 hours per week)...