Customer Experience Director
4 weeks ago
Are you looking for a challenging role in the automotive industry where you can utilise your leadership skills?
O'Brien Glass Industries Limited has an exciting opportunity for a highly motivated and enthusiastic Customer Experience Leader to join their Lambton AutoGlass Service Centre.
The ideal candidate will have a strong background in customer service, excellent communication skills and the ability to lead a team in a fast-paced environment.
Key Responsibilities:
- Lead customer service and support the day-to-day running of the Service Centre
- Provide first-class service to all customers using your amazing people and communication skills
- Keep customers appraised of delivery lead-time
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising Service Centre computer system
Requirements:
- A true passion for delivering customer service excellence
- Motor vehicle industry experience is highly regarded
- Experience in managing/leading teams in a busy environment
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Outstanding verbal and written communication skills
- Excellent self-organisation and time management skills
- Related Industry experience (automotive industry experience highly desirable but not required)
- Demonstrated strong leadership and coaching experience
- Highly developed stakeholder engagement, influencing, and presenting skills
- Strong IT skills in particular MS Office
O'Brien Glass Industries Limited is an equal opportunity employer and is committed to creating an inclusive environment for all employees. If you have a passion for delivering exceptional customer service and leading a team, we want to hear from you.
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