Customer Service Leader
1 month ago
Customer Service Excellence
O'Brien Glass Industries Limited is seeking a highly-motivated and enthusiastic Customer Service Leader to lead customer service and focus on delivering a first-class service to our new and existing customers.
Key Responsibilities:
- Lead customer service and support the day-to-day running of the Service Centre
- Provide first-class service to all customers using your amazing people and communication skills
- Keep customers apprised of delivery lead-time
- Undertake repair inspections, converting repairs to sales where appropriate
- Raise Job Authorities and invoices by utilising Service Centre computer system
Requirements:
- A true passion for delivering customer service excellence
- Motor vehicle industry experience is highly regarded
- Experience in managing/leading teams in a busy environment
- Confident, engaging approach and a natural ability to communicate
- Resilience and the ability to work in a complex and changing environment
- Outstanding verbal and written communication skills
- Excellent self-organisation and time management skills
- Related Industry experience (automotive industry experience highly desirable but not required)
- Demonstrated strong leadership and coaching experience
- Highly developed stakeholder engagement, influencing, and presenting skills
- Strong IT skills in particular MS Office
Perks:
- Ongoing incentive programs and recognition
- Ongoing learning and development opportunities
- Supportive team members and management
- Uniform provided
O'Brien Glass Industries Limited is committed to giving you fantastic benefits, a platform for development and working with you to grow your career.
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