Customer Service Director

2 weeks ago


New Lambton, New South Wales, Australia O'Brien Glass Industries Limited Full time

Key Role Summary: We are seeking a highly motivated and experienced Customer Service Leader to join our Lambton AutoGlass Service Centre as a key member of our team.

About the Role:

The successful candidate will be responsible for leading customer service and support the day-to-day running of the Service Centre. They will provide first-class service to all customers, keeping them appraised of delivery lead-times and undertaking repair inspections. They will also be responsible for raising job authorities and invoices using our Service Centre computer system.

Key Responsibilities:

  • Lead customer service and support the day-to-day running of the Service Centre
  • Provide first-class service to all customers
  • Keep customers appraised of delivery lead-times
  • Undertake repair inspections, converting repairs to sales where appropriate
  • Raise job authorities and invoices using our Service Centre computer system

Requirements:

To be successful in this role, you will possess a true passion for delivering customer service excellence, motor vehicle industry experience is highly regarded. You will also have experience in managing/leading teams in a busy environment, a confident, engaging approach and a natural ability to communicate.

What We Offer:

O'Brien Glass Industries Limited offers a supportive team environment, ongoing learning and development opportunities, and a commitment to giving you fantastic benefits. As part of our company, you will have the opportunity to grow your career and realise your potential.

About O'Brien Glass Industries Limited:

O'Brien Glass Industries Limited is committed to creating a work experience where you can be yourself, achieve great things and feel inspired. We strive to create a diverse workforce that is representative of the communities we serve.



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