Hotel Operations Manager

1 month ago

Sydney, New South Wales, Australia Novotel Full time

Job Title: Assistant Manager

Job Summary:

We are seeking an experienced and energetic Assistant Manager to join our team at Novotel Sydney Darling Square. As a key member of our Front Office team, you will be responsible for the successful operation of the hotel in the absence of the Front Office and General Manager.

Key Responsibilities:

  • Ensure a memorable and personalized service is delivered to each guest, with a focus on driving loyalty sign-ups.
  • Manage the front desk operations, including check-ins, check-outs, amenities, reporting, and responding to guest queries.
  • Supervise and manage the front office team, including effective onboarding and training.
  • Manage emergency situations that arise within the hotel, following hotel procedures and processes.

Requirements:

  • Exceptional customer service skills.
  • Previous experience in an Assistant Manager role or as a Front Office Supervisor.
  • Experience in leading, managing, and motivating a team.
  • Effective communication skills, both verbal and written.
  • Ability to work a varied roster, including mornings, nights, weekends, and public holidays.
  • Valid RSA and First Aid qualification.

About Us:

Novotel Sydney Darling Square is a well-established and high-performing hotel, offering a supportive and dedicated Front Office team. We thrive on mentoring and developing our team members, and offer a range of career opportunities. As a member of Accor, you will also have access to discounts and benefits worldwide.

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