Hotel Operations Supervisor

2 days ago

Sydney, New South Wales, Australia Marriott International Full time
About the Role:

At Marriott International, we put people first. Our approach is rooted in a deep understanding of the importance of belonging and community. As a Guest Experience Ambassador, you will play a vital role in fostering these connections within our local communities. Discover a work environment where people care about each other and feel a sense of belonging.

Key Responsibilities:

  • Supervise the Guest Services team and support general operational tasks.
  • Develop a deep understanding of the hotel and local community to exceed guest expectations.
  • Assign rooms according to guest requests and preferences, whenever possible.
  • Handle general enquiries and create meaningful guest experiences tailored to their needs.
  • Assist with verifying and adjusting billing for guests, focusing on attention to detail.
  • Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service.
  • Oversee service standards and identify opportunities for improvement.
  • Be a confident and welcoming supervisor, empowering your team to grow and reach their potential.

About You:

  • Experience with OPERA property management system or similar.
  • Relevant experience in a supervisory role.
  • Working rights in Australia.
  • Self-motivated, driven, and energized in a fast-paced environment.
  • Armed with smart solutions and a can-do attitude.

Our Benefits:

  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Flexible working hours and locations.
  • Time off to pursue your passion through sabbatical leave.
  • Internationally recognised training programs.
  • Genuine care for associates' wellbeing through our Employee Assistance Program.

At Marriott International, we value equality, diversity, and inclusiveness.

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