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Professional Development Partner

2 months ago

Sydney, New South Wales, Australia Australian Institute Of Company Directors Full time

About the Role

The Australian Institute of Company Directors is seeking a highly skilled and experienced professional to join our Membership Experience Team as a Member Portfolio Partner. This is a fantastic opportunity for a proactive, confident, and relatable individual with a background in sales, account management, or customer service.

Key Responsibilities

  • Cultivate and maintain strong relationships with AICD members to understand their individual professional aspirations and needs.
  • Work closely with clients and members to identify aligned membership benefits and AICD products/services that meet their ambitions for the year ahead.
  • Advise members on new and current initiatives that may be of interest to their development.
  • Proactively notify members of membership renewals and the timeframe for renewal.
  • Maintain a resolution mindset and problem-solve member issues when raised.
  • Refer members to other services and teams internally where relevant and appropriate.
  • Ensure accurate and detailed CRM management is maintained.
  • Represent AICD at events when required.

Desired Skills and Experience

  • Strong technical aptitude and previous relevant experience.
  • Exceptional customer service and listening skills.
  • The ability to influence and communicate with C&D-level executives.
  • High level of interpersonal, stakeholder engagement, and influencing skills.
  • Be empathetic, flexible, and have a friendly demeanor.
  • Demonstrated resilience and initiative with a resolution mindset.
  • Account or portfolio administration management experience.
  • CRM data management and MS Office experience.

About You

You will be a champion of the AICD values of Accountability, Respect, Excellence, and Collaboration. You will have a solid understanding of the Australian Institute of Company Directors' mission and vision, and be passionate about delivering exceptional member experiences.

What We Offer

  • Hybrid/flexible working arrangements.
  • Access to salary sacrificing and salary continuance (income protection) insurance.
  • Personal wellbeing support through AICD's robust employee assistance program for you and your immediate family.
  • A solutions-focused and collaborative organisation that celebrates a 'One Team' culture.
  • The AICD is committed to developing its people through a capability framework and ongoing professional development plan.
  • An opportunity to contribute to an organisation that is widely respected and considered the 'gold standard' of governance, policy, and leadership.
  • An opportunity to attend highly sought-after events with influential speakers.

Our Values

Accountability, Respect, Excellence, and Collaboration.