Dispute Resolution Specialist

4 days ago


Brisbane, Queensland, Australia beBeeResolution Full time $100,000 - $150,000

The Principal Resolution Officer is a crucial role in efficiently resolving complaints. To succeed, you must have qualifications as a Conciliator/Mediator.

Key Responsibilities:
  • Deliver high-quality resolutions of complaints through local resolution and conciliation processes in line with organisational policies, procedures, and legislation.
  • Develop and sustain internal and external relationships to facilitate the collaborative delivery of resolution functions.
  • Lead and coordinate the ongoing performance, continuous improvement, and development of the resolution functions to support strategic objectives and legislative requirements.
  • Provide training, guidance, and development opportunities to team members in effective resolution skills, including leading conciliations.
  • Offer support and supervision to the resolution team in managing health complaints through the resolution functions, providing feedback, coaching, and mentoring staff to enhance their resolution skills.

This role requires strong communication and interpersonal skills, as well as the ability to provide high-level advice and engage in consultation processes to identify the most appropriate resolution strategies.



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