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Patient Liaison Officer

2 months ago

Clayton South, Victoria, Australia Monash Health Full time

About Monash Health

Monash Health is Victoria's largest and most comprehensive health service, providing safe, high-quality healthcare and services for people at every life stage.

The organisation has a strong commitment to patient safety, promoting fairness, equity, and diversity in the workplace. With a focus on excellence, Monash Health works tirelessly to improve the lives of its patients and staff.

Job Summary

We are seeking a Patient Liaison Officer (PLO) to join our Revenue Services team. As a PLO, you will be responsible for ensuring accurate patient classification and maximising revenue for Monash Health.

Your key responsibilities will include:

  • Communicating with patients and their families regarding their election choices and completing relevant paperwork
  • Performing private health eligibility checks
  • Liaising with clinical staff to obtain information on patient status and complete required certificates
  • Ensuring all paperwork is completed correctly and submitted to Revenue Services in a timely manner
  • Updating various systems, including iPM, EMR, and PBRC, with up-to-date information as needed

About You

To be successful in this role, you will require:

  • A proven ability to learn and apply knowledge related to customer service
  • Experience in a customer-facing role or similar field
  • Intermediate skills with computer software, such as Microsoft Office applications
  • Strong verbal, written, and interpersonal skills
  • Ability to work independently and as part of a team, prioritise tasks, and meet deadlines

Benefits and Requirements

This role offers a competitive salary of $65,000 - $75,000 per annum, depending on experience. The position also includes opportunities for professional development and growth within the organisation.

How to Apply

Applications are accepted via the Monash Health online EHub system. For more information, please visit our website.