Energy Storage Operations Manager
3 weeks ago
Fluence is a global market leader in energy storage products and services, as well as digital applications for renewables and storage. With a presence in 30 global markets, the company provides an ecosystem of offerings to drive the clean energy transition, including modular, scalable storage products, comprehensive service offerings, and the Fluence IQ platform.
Culture and ValuesAt Fluence, we are guided by our passion to transform the way we power our world. Achieving our goals requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed.
About the PositionWe are seeking a highly skilled and motivated Energy Storage Operations Manager to join our team in Australia. As an Energy Storage Operations Manager, you will play a pivotal role in ensuring the seamless delivery of services related to our cutting-edge energy storage systems.
Responsibilities- Cultivate and maintain strong relationships with clients, understanding their unique needs and ensuring exceptional service delivery.
- Lead the end-to-end service delivery process, with a focus on the maintenance and operations of energy storage systems.
- Manage Long-Term Service Agreement (LTSA) contracts, ensuring compliance with terms and conditions, and fostering long-term customer satisfaction.
- Manage and lead a team of field services engineers, providing guidance, coaching, and support to ensure optimal performance and professional development.
- Develop and implement project plans for maintenance and operations, coordinating resources, schedules, and activities to meet project milestones and client expectations.
- Support in the provision technical expertise through your team to resolve complex issues, serving as a point of escalation for challenging service-related matters.
- Drive continuous improvement initiatives to enhance service efficiency, effectiveness, and customer satisfaction.
- Collaborate with sales, engineering, and product teams to ensure a coordinated approach to client services, product enhancement, and contract management.
- Bachelor's degree in electrical engineering, Renewable Energy, or a related field.
- Experience in the renewable energy industry.
- 5+ years of experience in a managerial role within the energy storage or related industry.
- Strong technical background and knowledge of energy storage systems.
- Proven experience in client management, service delivery, and contract management.
- Excellent leadership and team management skills.
- Exceptional communication and interpersonal abilities.
The estimated salary for this position is around $120,000 - $180,000 per year, depending on qualifications and experience. The job is located in Melbourne, Victoria, Australia, and involves working with high-voltage systems.
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