Senior Guest Services Manager

1 week ago

Melbourne, Victoria, Australia beBeeHospitality Full time $70,000 - $90,000
Front Office Team Leader Role

This is a leadership position based at PARKROYAL Melbourne Airport, conveniently located adjacent to Melbourne Airport.

The hotel features 276 guest accommodation rooms and over 1000 square metres of conferencing space.

About the Role
  • Support the team to deliver smooth check-ins and memorable moments for guests.
  • Previous experience in a front office or guest services role is required.
  • Proven leadership skills with a supportive, hands-on approach are necessary.
  • Strong communication and problem-solving abilities are also essential.
  • Able to work a flexible roster, including evenings, weekends and public holidays.
Responsibilities
  1. Lead by Example: Support the team to deliver exceptional guest experiences.
  2. Skill Set: Previous experience in a front office or guest services role is essential.
  3. Leadership Skills: Proven leadership skills with a supportive, hands-on approach.
  4. Communication: Strong communication and problem-solving abilities.
  5. Roster Flexibility: Ability to work a flexible roster, including evenings, weekends and public holidays.

  • Senior Guest Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $130,000

    Job TitleAs a Senior Guest Services Manager, you will be responsible for leading the Front Office team to deliver exceptional guest experiences.Key Responsibilities:Lead and motivate the Front Office team to achieve high standards of service excellence.Inspire your team to provide authentic, personalized, and seamless guest interactions.Oversee guest...

  • Guest Services Manager

    7 days ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $120,000

    Guest Services ManagerJob Description:As a Guest Services Manager, you will play a key role in ensuring that our guests receive exceptional service and support throughout their stay.Key Responsibilities:Manage the daily operations of the front desk, including guest arrivals, departures, and check-in/check-out procedures.Supervise a team of front office...

  • Senior Guest Experience Manager

    5 days ago

    Melbourne, Victoria, Australia beBeeGuestExperience Full time $90,000 - $120,000

    Senior Guest Experience ManagerWe are seeking a seasoned hospitality professional to oversee our guest experience operations, ensuring seamless check-in/check-out processes and exceptional service delivery.

  • Guest Service Manager

    1 week ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an environment of elegance and history.Guests can enjoy award-winning...

  • Senior Guest Services Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $60,000 - $96,000

    **Front Office Team Leader Job Description**Pan Pacific Hotels Group operates a diverse portfolio of hotels, resorts and serviced suites across the globe.We operate multiple hotels in Australia, including PARKROYAL Melbourne Airport, Pan Pacific Melbourne and PARKROYAL Monash.This role is based at our hotel located adjacent to Melbourne Airport, offering 276...

  • Guest Service Manager

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an environment of elegance and history. Guests can enjoy award-winning...

  • Guest Service Manager

    3 weeks ago

    Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity. Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an environment of elegance and history. Guests can enjoy...

  • Senior Guest Experience Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $73,500 - $74,760

    Delivering Exceptional Guest ExperiencesA fantastic opportunity to enhance the lives of guests by taking on a senior leadership role in our serviced apartments.Key Responsibilities:Provide outstanding customer service, ensuring every guest has an unforgettable experience.Collaborate with the Director to drive business growth through strategic...

  • Guest Service Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $90,000 - $108,000

    Job SummaryWe are seeking a highly skilled Guest Service Manager to join our team.This is an exciting opportunity for a passionate hospitality professional who is looking to take their career to the next level.About the RoleThe Guest Service Manager will be responsible for leading a team of Guest Service Agents, providing exceptional service to our guests...

  • Senior Guest Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeHospitality Full time $90,000 - $110,000

    Job RoleA front office manager represents a key part of a luxury brand's reputation, delivering exceptional guest experiences and supporting business success.This role plays a pivotal part in seamless arrivals and departures, fostering team engagement, and upholding the highest standards of hospitality.Main ResponsibilitiesEnsure daily operations are...