Guest Service Manager

3 days ago

Melbourne, Victoria, Australia Lancemore Hotel Group Full time

Lancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.
Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an environment of elegance and history.
Guests can enjoy award-winning spa experiences, garden picnics and farm-to-table dining at Joseph's restaurant.
The perfect place to relax and reconnect, Werribee Park is close to the Historic Chirnside Mansion, Victoria State Rose Garden and the Werribee Open Range Zoo.
Responsibilities
Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
Make recommendations on the hotel and local area
Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
About You
Success in a similar role and exposure to front office reception and reservations work
Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
An acute eye for detail and exceptional administrative skills and able to pick up systems
Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum
Positive mindset and a can do attitude
About Us
Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.
Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award-winning wines.
We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
We value our people and, as such, offer career progression, generous staff discounts, company-wide incentives and team social activities.
If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then apply now
Job Details
Seniority level: Not Applicable
Employment type: Temporary
Job function: Other
Industries: Hospitality
Location: Melbourne, Victoria, Australia
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