Guest Service Manager

1 day ago


Melbourne, Victoria, Australia Lancemore Hotel Group Full time

Lancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.

Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an environment of elegance and history. Guests can enjoy award-winning spa experiences, garden picnics and farm-to-table dining at Joseph's restaurant.

The perfect place to relax and reconnect, Werribee Park is close to the Historic Chirnside Mansion, Victoria State Rose Garden and the Werribee Open Range Zoo.

Responsibilities
  • Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay
  • Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person
  • Make recommendations on the hotel and local area
  • Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required
About You
  • Success in a similar role and exposure to front office reception and reservations work
  • Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload
  • An acute eye for detail and exceptional administrative skills and able to pick up systems
  • Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively
  • Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum
  • Positive mindset and a can do attitude
About Us

Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.

  • Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award-winning wines.
  • We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company.
  • You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results.
  • We value our people and, as such, offer career progression, generous staff discounts, company-wide incentives and team social activities.

If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then apply now

Job Details
  • Seniority level: Not Applicable
  • Employment type: Temporary
  • Job function: Other
  • Industries: Hospitality

Location: Melbourne, Victoria, Australia

#J-18808-Ljbffr

  • Melbourne, Victoria, Australia Christian Camp And Conference Association Full time

    SINGING HILLS VISIONOur Foundational Beliefs:1) The cutting edge of ministry will always be the gospel growing the local church under the leadership of pastors and elders.2) Camp is a powerful tool for Church leaders to use in preaching the gospel and discipling believers.3) Every church leader with a calling or desire to minister to people through camps and...


  • Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Be part of our fun, guest service focused teamAttractive salary + benefitsEasy to get to location and close to public transportLancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.Lancemore Mansion Hotel Werribee ParkSituated on a grand 19th...


  • Melbourne, Victoria, Australia Buscojobs Full time

    Be part of our fun, guest service-focused teamAttractive salary + benefitsEasy to get to location and close to public transportLancemore Mansion Hotel Werribee Park is currently seeking an experienced and passionate Guest Service Manager to join our front office team in a casual capacity.Lancemore Mansion Hotel Werribee ParkSituated on a grand 19th Century...


  • Melbourne, Victoria, Australia Lancemore Hotel Group Full time

    Lancemore Mansion Hotel Werribee Park is currently on the hunt for an experienced and passionate Guest Service Manager to join our front office team in a casual capacity. Situated on a grand 19th Century estate amongst 10 stunning acres of formal English gardens, Lancemore Mansion Hotel is an environment of elegance and history. Guests can enjoy...


  • Melbourne, Victoria, Australia at Full time

    Add expected salary to your profile for insightsGimlet is a dynamic restaurant in the heart of Melbourne's CBD, with a sophisticated menu, award-winning wine list, and world-class signature drinks that reflect seasonality. It is an ageless and classic 1920's-era dining room that evokes nostalgia and decadence and commands a good time.Apollo Inn is our ode to...


  • Melbourne, Victoria, Australia At Full time

    $77,000 per year + performance bonus & SuperAre you excited to work and create epic moments for guests at our multi-award-winning venues?Come and join Marriott International, the largest hotel network in the world.W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds.We're looking for a dynamic leader to...


  • Melbourne, Victoria, Australia beBeeGuestService Full time $104,846 - $124,931

    As a key member of our front-line team, the Guest Service Supervisor plays a pivotal role in delivering exceptional guest experiences. This role requires a leader who embodies the essence of luxury service and can support the front office team with operational tasks.Key Responsibilities:Supervise and assist the front office team to ensure seamless check-in,...

  • Guest Service Agent

    3 days ago


    Melbourne, Victoria, Australia Pro-Invest Careers Full time

    Join our team at Next Hotel MelbourneAre you passionate about creating unforgettable guest experiences in a vibrant and stylish environment?Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and dining...


  • Melbourne, Victoria, Australia Buscojobs Full time

    Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.As creators of positive change, we see each new project as an opportunity to leave a lasting legacy,...

  • Guest Service Agent

    3 days ago


    Melbourne, Victoria, Australia Pro-Invest Careers Full time

    Join our team at Next Hotel MelbourneAre you passionate about creating unforgettable guest experiences in a vibrant and stylish environment?Pro-invest Group is excited to invite applications for the Guest Service Agent position at Next Hotel Melbourne, where exceptional service and immersive experiences come together in Melbourne's premier retail and dining...