Senior Guest Services Manager

5 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $130,000
Job Title

As a Senior Guest Services Manager, you will be responsible for leading the Front Office team to deliver exceptional guest experiences.

Key Responsibilities:
  • Lead and motivate the Front Office team to achieve high standards of service excellence.
  • Inspire your team to provide authentic, personalized, and seamless guest interactions.
  • Oversee guest arrivals and departures, ensuring each interaction reflects true luxury service standards.
  • Coach and develop your team members to excel in their roles.
  • Collaborate with other hotel departments to ensure smooth operations and a cohesive guest experience.
Requirements:
  • Proven experience as a Front Office Manager in a luxury hotel environment.
  • A confident and supportive leader with a track record of engaging, mentoring, and developing teams.
  • Exceptional interpersonal and communication skills to inspire your team and connect authentically with guests.
  • Strong organizational and time-management abilities to manage competing priorities.
Benefits:
  • Great benefits – worldwide discounts on accommodation and food & beverage from day one.
  • Chadstone Shopping Centre team discounts.
  • Free nights' accommodation on your work anniversary.
  • Discounted health insurance and a free, confidential Employee Assistance Program.
What's In It For You?

Join our vibrant, supportive team culture in one of Melbourne's most iconic luxury hotels. Enjoy easy access to award-winning training, development, and genuine career growth opportunities.

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