Guest Service Officer

1 month ago

Sydney, New South Wales, Australia Hyatt Corporation Full time

About Park Hyatt Sydney

Park Hyatt Sydney is a luxury hotel that offers an exceptional guest experience. We are seeking a skilled Guest Service Officer to join our Front Office team.

Key Responsibilities

  • Provide exceptional service to guests during arrival and departure, ensuring a seamless experience.
  • Process room reservations accurately and efficiently, utilizing our computer system.
  • Handle cashiering functions with precision and attention to detail.
  • Arrange luggage handling and transportation, as well as other services requested by guests.
  • Stay knowledgeable about local attractions, restaurants, and shopping areas to provide recommendations to guests.
  • Collaborate with Front Office personnel to ensure the overall success of the hotel and guest satisfaction.

Requirements

  • Excellent computer skills, particularly in MS Office.
  • Ability to work under pressure and maintain a positive attitude.
  • Diploma or certificate in Hospitality or Tourism Management is desirable.
  • Knowledge of Opera is a plus.
  • Previous experience in the Travel/Hotel industry is preferred.

What We Offer

  • Complimentary shift meals and discounts for Spa and Food and Beverage outlets.
  • Access to complimentary and discounted Hyatt accommodation worldwide.
  • Internationally recognized learning and development programs and opportunities.
  • Employee assistance program and paid family leave benefits.
  • A diverse and inclusive team passionate about their work.

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