Guest Service Ambassador

1 month ago


Sydney, New South Wales, Australia Holiday Inn Full time
About Us

We're a global hospitality company that's passionate about making travel a joy. Our warm welcome and genuine care for our guests set us apart. We're committed to creating memorable experiences that last a lifetime.

The Role

As a Guest Service Agent, you'll be the face of our hotel, responsible for delivering exceptional service to our guests. You'll handle transactions, provide local insights, and anticipate every detail to ensure a friction-free experience. Your warm atmosphere will make our guests feel at home, no matter where they are in the world.

What We Need
  • 1 year of experience in a Front Office or Guest Services role
  • Qualifications in Hotel Management and/or Hospitality preferred
  • Experience with Opera Property Management System is highly regarded
  • Literacy and basic math skills
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and manage multiple tasks
  • Flexibility to work a 24/7 rotating roster, including nights, weekends, and public holidays
What We Offer

We provide a competitive salary, a wide range of benefits, and opportunities for growth and development. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We promote a culture of trust, support, and acceptance, and we're committed to supporting wellbeing in all aspects of life.



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