Retail Technology Infrastructure Manager

4 days ago

Melbourne, Victoria, Australia beBeeTechnical Full time $70,000 - $80,000
IT Support Specialist

The role of IT Support Specialist plays a pivotal part in delivering and maintaining high-quality technology solutions throughout our network. This position is responsible for setting up new locations, managing core business systems, and providing technical support to ensure seamless operations across the nation and internationally.

Key Responsibilities:
  • Offer first and second-level technical assistance for store and head office IT issues.
  • Manage incoming technical requests via specialized software, escalating where necessary.
  • Handle urgent escalation calls from retail store managers and regional.
  • Deliver remote and on-site troubleshooting, ensuring minimal downtime.
  • Maintain and improve the technical support network/processes.
Store Development & Implementation:
  • Plan, configure, and deploy technology infrastructure for new location openings across Australia and South Africa.
  • Coordinate with suppliers, contractors, and internal teams to deliver end-to-end technology solutions for each location build.
  • Manage the standard 4-week location build cycle, averaging one location opening per week.
  • Identify and implement improvements to location technology build processes.
  • Maintain strong supplier/vendor relationships to ensure timely delivery and support.
  • Manage and maintain Retail Directions systems, including RMS, SMS, and SMS mobile.
  • Oversee RMS database administration, including data manipulation and integrity.
  • Administer Microsoft 365, including Azure AD, Defender, and Intune.
  • Maintain other core platforms such as Zendesk, Deputy, and TeamViewer.
  • Perform system updates, configuration changes, and ongoing maintenance to ensure reliability and security.
Projects & Continuous Improvement:
  • Lead and contribute to technology-related projects, from planning to implementation.
  • Analyse current processes and recommend solutions to improve efficiency and service delivery.
  • Keep up to date with emerging technologies relevant to retail technology infrastructure.

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