Service Advisor

3 days ago


Wagga Wagga City Council, Australia Inland Truck Centres Full time
About Inland Truck Centres

We are a well-established Kenworth & DAF dealer, proudly owned by RDO Australia Group operating in the region. Our network covers and supports the area, boasting four large parts showrooms, workshops, and warehouses for all truck and trailer offerings for Kenworth, DAF, Cummins, and PACCAR.

About the Role

We are seeking a Service Advisor to join our team at our Wagga Wagga branch. On offer are above award pay rates with the chance to work with the market leader in heavy vehicles while receiving ongoing OEM & Factory training. This role will work with our service team to provide support to our ever-expanding department.

Key Responsibilities
  1. Attend to service phone calls and respond to customer inquiries in a timely and professional manner.
  2. Book repairs and liaise with customers during the repair process, ensuring clear communication and transparency.
  3. Coordinate technicians, allocate jobs, assist with diagnosis & testing, and report on repair progress.
  4. Raise and invoice workshop repair orders, ensuring accuracy and attention to detail.
  5. Assist the Service Manager as required, providing support and contributing to the smooth operation of the service department.
  6. Process warranty claims, ensuring timely and efficient resolution.
Requirements
  • Demonstrated written and verbal communication skills, with the ability to effectively interact with customers and colleagues.
  • Accuracy and attention to detail, with a focus on delivering high-quality results.
  • Proficient computer skills, with experience in using software applications relevant to the role.
  • Class C Driver's License, with a valid driver's license.
Employer Questions
  • How many years' experience do you have as a service adviser?
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • Do you have experience in administration?
  • Do you have experience performing automotive vehicle services?

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