Administrative Support Specialist

2 weeks ago

Rockhampton, Queensland, Australia beBeeAdministration Full time $90,000 - $105,000
Role Summary

The Emergency Department Administration Officer is a vital position responsible for providing exceptional administrative support and customer service to patients, visitors, and clinical staff.

This role requires a highly skilled and responsive individual who can maintain confidentiality, professionalism, and emotional resilience in a fast-paced environment.

Key Responsibilities
  • Attend to presenting patients, family members, general public, police, and ambulance by undertaking standard ED Administration duties.
  • Respond to general reception enquiries for the department by answering incoming telephone calls and ensuring accurate and timely transfer of messages and information.
  • Consult with patients, carers, and clinical staff to obtain correct details for completion of admissions and record information accurately into hospital information systems.
Requirements
  • Skilled reception and customer service experience in a healthcare setting.
  • Able to maintain composure, professionalism, and efficiency during times of high demand and surge activity.
  • Demonstrated ability to work effectively as part of a team to ensure seamless patient flow and care.
Benefits
  • An hourly rate between $53.95 (Incl 25% casual loading).
  • 12.75% employer superannuation contribution.
Additional Benefits
  • Ongoing Professional Development and Education Opportunities.
  • Flexible Work-Life Balance and Variety.
  • Generous Salary Sacrificing Options.
  • Employee Assistance Program (EAP).
  • Discounted Private Health Insurance.
  • Fitness Passport.

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