Enterprise Application Support Specialist

5 days ago

Adelaide, South Australia beBeeAnalytical Full time $80,000 - $100,000

Job Title: Enterprise Application Support Specialist

Job Description

We are seeking an experienced and motivated individual to join our dynamic team as a Level 2 Application Support Analyst.

This hands-on role involves supporting and maintaining enterprise applications, both proprietary and third-party, while working closely with clients, vendors, and internal stakeholders to deliver exceptional support services.

You will actively contribute to technical problem-solving, incident management, change implementation, and knowledge sharing. The successful candidate will bring strong analytical skills, effective time management, and a passion for continuous improvement.

  • Provide Level 2 support for proprietary and third-party enterprise applications, including legacy systems.
  • Troubleshoot and resolve complex technical issues in line with Service Level Agreements (SLAs).
  • Support and maintain applications developed in Visual Basic 6 and databases built using Microsoft Access.

Key Responsibilities include:

  1. Resolving technical issues via phone, email or remote desktop assistance.
  2. Working collaboratively with development teams to identify and resolve technical issues.
  3. Providing high-quality documentation and knowledge articles to aid future troubleshooting efforts.
Requirements

The ideal candidate will have minimum 3 years' experience in IT Service Desk or Application Support roles, with solid exposure to incident, change, and problem management. Strong experience within the Microsoft technology stack (.NET, IIS, Windows Server) is also essential.

Additionally, the following skills are highly desirable:

  • Experience with database administration.
  • Knowledge of operating systems, such as Windows and Linux.
  • Ability to work under pressure and meet deadlines.
Benefits

Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

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