Enterprise Application Support Specialist
12 hours ago
This role is designed to support and maintain enterprise applications, working closely with clients, vendors, and internal stakeholders to deliver exceptional support services.
- Provide Level 2 support for proprietary and third-party enterprise applications.
- Troubleshoot and resolve complex technical issues in line with Service Level Agreements (SLAs).
- Support and maintain applications developed in Visual Basic 6 and databases built using Microsoft Access.
- Manage incidents, problems, and service requests using ITIL-aligned processes.
- Plan and execute application changes, patches, and deployments.
- Minimum 3 years' experience in IT Service Desk or Application Support roles.
- Experience supporting enterprise-level applications, including legacy platforms developed in Visual Basic 6 and Microsoft Access.
- Strong experience within the Microsoft technology stack (.NET, IIS, Windows Server 2016/2019).
- Basic server administration and maintenance skills.
- Basic Linux server experience.
- Apart from SAS, experience working with other ETL software would be useful.
- Worked with Business Intelligence or Data Warehousing teams.
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