Enterprise Application Support Professional

2 days ago

Adelaide, South Australia beBeeApplication Full time $90,000 - $120,000

Job Title:

Seeking an experienced and motivated Support Analyst to join our dynamic Application Support team.

Role Overview:

This hands-on role involves supporting and maintaining enterprise applications—both proprietary and third-party—while working closely with clients, vendors, and internal stakeholders to deliver exceptional support services.

Key Responsibilities:
  • Provide Level 2 support for enterprise applications, including legacy systems.
  • Troubleshoot and resolve complex technical issues in line with Service Level Agreements (SLAs).
  • Support and maintain applications developed in Visual Basic 6 and databases built using Microsoft Access.
  • Manage incidents, problems, and service requests using ITIL-aligned processes.
  • Plan and execute application changes, patches, and deployments.
  • Collaborate with internal teams, external vendors, and clients to ensure seamless support delivery.
  • Maintain and contribute to the Incident Quality Register and the Application Support Knowledge Base.
  • Participate in an on-call support roster and perform out-of-hours maintenance activities as required.
  • Assist with onboarding and training of new team members.
  • Actively engage in cross-skilling initiatives and promote knowledge sharing within the team.
Essential Skills and Qualifications:
  • Minimum 3 years' experience in IT Service Desk or Application Support roles, with solid exposure to incident, change, and problem management.
  • Experience supporting enterprise-level applications, including legacy platforms developed in Visual Basic 6 and Microsoft Access.
  • Strong experience within the Microsoft technology stack (.NET, IIS, Windows Server 2016/2019).
  • Basic server administration and maintenance skills.
  • Basic Linux server experience such as knowledge of basic commands, ability to understand shell scripts.
  • Basic understanding of ETLs. Apart from SAS, experience working with other ETL software would be useful.
  • Worked with Business Intelligence or Data Warehousing teams.
  • Excellent troubleshooting abilities with the capability to resolve complex application issues.
  • Effective time management and multitasking skills, with the ability to meet deadlines and manage competing priorities.
  • Demonstrated ability to learn and apply new technologies quickly.
  • Strong communication skills—both written and verbal—with a collaborative, team-oriented approach.
  • Working knowledge of cloud, legacy systems, and cybersecurity fundamentals.
  • Awareness of IT security best practices and customer data privacy requirements.
  • Familiarity with ITSM frameworks and tools, including incident, problem, request, and change management.
  • Hands-on experience using remote desktop protocols/tools (e.g., RDP, Remote Assistance, Citrix, or similar) to provide remote support.
  • Tertiary qualifications in Computer Science, Information Technology, or a related discipline.
Desirable Qualifications and Experience:
  • ITIL Foundation certification (v3 or v4).
  • Familiarity with Agile or DevOps environments.
  • Experience with monitoring tools, scripting, and automation (e.g., PowerShell).
  • Exposure to containerized environments or cloud platforms (e.g., Azure, AWS).

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