Tech Support Specialist

1 week ago

Adelaide, South Australia beBeeEnterprise Full time $90,000 - $120,000

As a seasoned technical professional, you will play a pivotal role in our application support team. Your expertise in troubleshooting complex issues and delivering exceptional customer service will be invaluable to our organization.

Your primary responsibility will be to provide Level 2 support for enterprise applications, including legacy systems. You will work closely with internal teams and external vendors to ensure seamless support delivery.

  • Troubleshoot and resolve complex technical issues in line with Service Level Agreements (SLAs).
  • Support and maintain applications developed in Visual Basic 6 and databases built using Microsoft Access.
  • Manage incidents, problems, and service requests using ITIL-aligned processes.
  • Plan and execute application changes, patches, and deployments.
  • Collaborate with stakeholders to identify areas for process improvement.

Essential Skills and Qualifications:

  • Minimum 3 years' experience in IT Service Desk or Application Support roles.
  • Experience supporting enterprise-level applications, including legacy platforms.
  • Strong experience within the Microsoft technology stack (.NET, IIS, Windows Server).
  • Basic server administration and maintenance skills.
  • Basic understanding of ETLs, apart from SAS, experience working with other ETL software is useful.
  • Excellent troubleshooting abilities with the capability to resolve complex application issues.
  • Effective time management and multitasking skills, with the ability to meet deadlines and manage competing priorities.
  • Demonstrated ability to learn and apply new technologies quickly.
  • Strong communication skills—both written and verbal—with a collaborative, team-oriented approach.

Desirable Qualifications and Experience:

  • ITIL Foundation certification.
  • Familiarity with Agile or DevOps environments.
  • Experience with monitoring tools, scripting, and automation.

Requirements:

  • Citizenship: Must be an Australian Citizen.
  • Security Clearance: Must hold or be eligible to obtain and maintain Negative Vetting Level 1 (NV1) Security Clearance.

The Ideal Candidate:

You will possess excellent problem-solving skills, a strong work ethic, and the ability to thrive in a fast-paced environment. If you are passionate about delivering exceptional technical support services, we encourage you to apply.

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