Customer Service Team Lead, Safety Professional
2 weeks ago
Job Overview
The CS Team Lead, Safety at Neuron Mobility is a pivotal role that oversees all safety matters under the Customer Service (CS) Team's Safety arm. As a seasoned professional, you will manage a team of Specialists and interface with other departments to drive tasks required of this position.
About You
- You will have expert negotiation skills to handle complex situations and build strong relationships with stakeholders.
- With strong stakeholder management skills, you will effectively communicate and collaborate with internal teams to achieve common goals.
- Adept at solving problems and alleviating conflicts or de-escalating situations tactfully, you will be a key asset in maintaining a positive work environment.
- Your ability to multitask, manage time, and competing priorities will enable you to prioritize tasks efficiently and deliver results.
- You will thrive in an environment that requires proactivity, constantly seeking opportunities for improvement and growth.
- As a skilled communicator, you will possess strong communication skills, including active listening, understanding, and clear articulation.
- Able to work individually and as part of a team, you will contribute to a collaborative and dynamic work culture.
- Backgrounds in Customer Service, Psychology, or similar fields will be advantageous in driving your success.
- Familiarity with project and process management principles will help you optimize processes and improve efficiency.
- Proficient in Microsoft Excel with basic logic understanding, you will be able to analyze data and make informed decisions.
Our Expectations
- We anticipate that you will have a proven track record of delivering high-quality results in a fast-paced environment.
- You will be expected to stay up-to-date with industry trends and best practices to continuously improve processes.
- As a member of our team, you will adhere to our core values: Making It Happen, Being Proactive, Trust Facts Over Opinion, Staying Curious, and Doing More With Less.
Salary Information
We offer a competitive salary in the range of $120,000 - $180,000 per annum, commensurate with experience and qualifications.
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