Customer Service Team Lead, Safety Professional

2 weeks ago


Melbourne, Victoria, Australia Neuron Mobility Full time

Job Overview

The CS Team Lead, Safety at Neuron Mobility is a pivotal role that oversees all safety matters under the Customer Service (CS) Team's Safety arm. As a seasoned professional, you will manage a team of Specialists and interface with other departments to drive tasks required of this position.

About You

  • You will have expert negotiation skills to handle complex situations and build strong relationships with stakeholders.
  • With strong stakeholder management skills, you will effectively communicate and collaborate with internal teams to achieve common goals.
  • Adept at solving problems and alleviating conflicts or de-escalating situations tactfully, you will be a key asset in maintaining a positive work environment.
  • Your ability to multitask, manage time, and competing priorities will enable you to prioritize tasks efficiently and deliver results.
  • You will thrive in an environment that requires proactivity, constantly seeking opportunities for improvement and growth.
  • As a skilled communicator, you will possess strong communication skills, including active listening, understanding, and clear articulation.
  • Able to work individually and as part of a team, you will contribute to a collaborative and dynamic work culture.
  • Backgrounds in Customer Service, Psychology, or similar fields will be advantageous in driving your success.
  • Familiarity with project and process management principles will help you optimize processes and improve efficiency.
  • Proficient in Microsoft Excel with basic logic understanding, you will be able to analyze data and make informed decisions.

Our Expectations

  • We anticipate that you will have a proven track record of delivering high-quality results in a fast-paced environment.
  • You will be expected to stay up-to-date with industry trends and best practices to continuously improve processes.
  • As a member of our team, you will adhere to our core values: Making It Happen, Being Proactive, Trust Facts Over Opinion, Staying Curious, and Doing More With Less.

Salary Information

We offer a competitive salary in the range of $120,000 - $180,000 per annum, commensurate with experience and qualifications.



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